Return Policy

  • ALL WHOLESALE ORDERS ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED.
  • We do not accept returns of opened essential oils or herbal extracts. The tamper-evident safety seal must remain unbroken in order to qualify for a refund.
  • If there is a problem with your order, please be sure to contact us immediately.  Any order disputes must be reported within 30 days to receive a refund or replacement
  • Clearance items are final sale only and do not apply to this return policy.
    Refunds will be issued for the full purchase price minus shipping.
  • Please note unless defective there will be no returns accepted on custom printed labels.
  • Please note there will be no returns accepted on COVID-19 Shipping Delays
Shipping problems with your Order:
  • You didn’t receive your order. It will be replaced. We check with the service provider and if they cannot confirm the order was delivered it will be replaced. Also we will work with you to find your order if the service provider states the order was delivered but you did not receive it.  Many times the order is recovered and is found at the apartment office or the Post Office.
  • Your oils were received leaking or broken. This is discussed under returns below.  Please review damages below.
  • You received the wrong oils.  We will be sure you get the correct product at no cost to you. 
  • If you have questions please contact me directly at: support@aromaeasy.com
 
DAMAGES
  • Please check your shipment for external damage before signing for it .. or if it is an order that requires no signature, bring the problem to the attention of the Postal authorities .. immediately. In all cases you must bring the damage to the attention of the shipper. If an order is badly damaged you do not have to accept it.
  • In case of internal damage that is discovered after the shipment is signed for or obtained from the Post Office .. Do Not Discard the Box or the Broken Products – Pictures will Be needed For an Insurance Claim. If a buyer disregards this policy, they will not Be Able to Be Reimbursed.