1: Are you a manufacturer or a trading company?
We are a manufacturer, providing OEM & ODM service.
2: What’s your main markets?
North America including the US and Canada; Europe mainly including Germany, France, the UK, Spain and Italy; South East Asia including Mainland China, Japan, Korea,
3: What is the delivery date for a sample?
Usually about 1-3 days by UPS, FedEx or DHL for items with general requirements.
4: Are your products conforming to our standards?
Yes, All products from Aromaeasy with certifications of ISO 9000, CE, ETL, ROHS, SASO and passed the factory audit of BSCI / UL, etc.
5: How do you control the quality ?
We control the product quality by IQC, QA on production lines, 100% aging testing before packaging, and FQC before warehousing finished products. We strictly follow the whole quality standards set by ISO 90001.
6: What’s MOQ?
Normally our MOQ is 500PCS, but 1000PCS for new models, and even smaller trial orders for certain items are acceptable.
7: How do you ship the goods and how long does it take?
We usually ship by DHL, UPS, FEDEX,TNT. It usually takes 4-5days to arrive. By air, by sea are also acceptable.
8. What’s your warrantly
1 years warranty, one year longer than others! Our branch in Los Angeles will provide professional after-sales service.
9. Do you accept OEM&ODM order?
Of course, we do. The MOQ is 1000pcs for the customized services (include color, Logo, package, new model).
10.How about your lead time?
For sample 7 days.For bulk order 30 days usually.
If you place order in peak period, maybe it will take longer.But we will do our best to reach your requirements.
12.Do you offer Bulk Dropshipping – our store’s current selling volume is too large to place orders individually?
Minimum 1pc for items we have safety stock.
Yes. But will add into cost and if printed color boxes would requires a MOQ1000.