1: Are you a manufacturer or a trading company?
We are a manufacturer, providing OEM & ODM service.

2: What’s your main markets?
North America including the US and Canada; Europe mainly including Germany, France, the UK, Spain and Italy; South East Asia including Mainland China, Japan, Korea,

3: What is the delivery date for a sample?
Usually about 5-7 days by UPS, FedEx or DHL for items with general requirements.

4: Are your products conforming to our standards?
Yes, All products from Aromaeasy with certifications of ISO 9000, CE, ETL, ROHS, SASO and passed the factory audit of BSCI / UL, etc.

5: How do you control the quality ?
We control the product quality by IQC, QA on production lines, 100% aging testing before packaging, and FQC before warehousing finished products. We strictly follow the whole quality standards set by ISO 90001.

6: What’s MOQ?
Normally our MOQ is 24-48PCS base on different model, at less a carton easy to shipping

7: How do you ship the goods and how long does it take?
We usually ship by DHL, UPS, FEDEX. It usually takes 4-5days to arrive. By air, by sea are also acceptable.

8. What’s your warrantly
1 years warranty, one year longer than others! Our branch in Los Angeles will provide professional after-sales service.

9. Do you accept OEM&ODM order?
Of course, we do. The MOQ is 500pcs for the customized services (include color, Logo, package, new model).

10.How about your lead time?
For sample 7 days.For bulk order 30 days usually.
If you place order in peak period, maybe it will take longer.But we will do our best to reach your requirements.

11.Do you offer Blind Dropshipping – or without sending an invoice and any associated marketing materials including in or on the packaging?

12.Do you offer Bulk Dropshipping – our store’s current selling volume is too large to place orders individually?

13.Do you have a MOQ (Minimum Order Quantity) required for any of your products?
Minimum 1pc for items we have safety stock.
14.Are you able to send an invoice for the whole bulk dropshipping order at once on Alipay?
15.Are we able to create our own packaging?
Yes. But will add into cost and if printed color boxes would requires a MOQ 500.
16.Can you include essential oils in the same order? 
Yes, but the shipping cost for essential oil maybe a bit more expensive.
17.Our company would like to send you an Excel Spreadsheet (CSV) file with each customer’s information (full name, email, address, product, etc.) and have you process each order individually by sending each customer their appropriate product.
Yes, we can handle that.
18.You would then send our company a full invoice for the whole bulk dropshipping order, which we would gladly pay via Alipay or Paypal.